Shipping & Returns

SHIPPING

I aim to post all orders within 2-5 working days as I am not in my studio full time. Due to the current situation with COVID-19 there may be delays in the postal system so I appreciate your patience in receiving your order.

UK Delivery

All UK items will be posted via Royal Mail. Please bare in mind that there may be delays in delivery due to the current situation with COVID-19.

For item/order value under £50 please choose either Royal Mail First Class or Royal Mail Signed For.

For item/order value over £50 I recommend choosing Royal Mail Special Delivery Guaranteed by 1pm* (currently 4pm due to COVID-19).

International Delivery

Due to the current situation regarding Brexit and overall price increase for international, I have taken the reluctant decision to temporarily suspend international delivery. Once the changes and new system to the posting of items to the EU/International becomes clearer I will open shipping to international customers once more. Thank you for your understanding and patience during this time.

RETURNS

If you are not satisfied with your purchase you can return it up to 14 days after you have received the item. Please contact me here.

It must be returned in the condition it arrived in and the buyer must pay the return postage. Once I have received the return I will process your refund asap.

Non-returnable items:
* Digital Download Products

Packaging

All orders will be securely packaged. I’m currently using up some historic plastic packaging to protect some of my orders - I plan to move to biodegradable films and paper packing as soon as this is used up (but I felt it better to use it rather than to waste it). I may also re-use packaging I’ve been sent, i.e. bubble wrap and jiffy bags, so your order may not arrive in a brand new envelope/jiffy bag etc.